Office of Information Technology University Assistant

Date Posted: Aug 20, 2012

POSITION:            University Assistant - Support Services

DEPARTMENT:  Office of Information Technology

CATEGORY:       Part-Time 19hrs Per Week, 1 yr

POSITION SUMMARY:
   Provides support for the the installation, operation and maintenance of computer hardware, operating systems, and applications. Under general supervision, UA performs specific technical support duties of varied complexity.
POSITION RESPONSIBILITIES:
•    Install, maintain, relocate and upgrade desktops/laptops.
•    Respond to and resolve computer hardware and software related problems.
•    Update desktop software/applications.
•    Maintain/troubleshoot printers.
•    Perform other related duties as assigned.
Preferred Skills:
•    Experience assisting end users with IT-related issues.
•    Experience installing, administering, and troubleshooting Microsoft Windows XP/7 and Mac OS Leopard/Lion.
•    Experience troubleshooting basic network, software and hardware issues.
•    Demonstrated customer service skills.
Minimum Qualifications:
EDUCATION/EXPERIENCE: An associate degree in computer science or equivalent direct experience related to job duties required to provide the level of knowledge and abilities.

APPLICATION:
The candidate should possess strong oral and written communication skills, should be able to provide examples of clear written documentation, and should understand and have a familiarity with working within formal service management and project management frameworks. A successful candidate will also demonstrate the desire and ability to learn new skills quickly and a commitment to excellence in a service-oriented environment. An equivalent combination of experience and credentials may also be considered.
Interested candidates should submit a cover letter, current resume and the names, titles and contact information of three professional references. Please email the materials as attachments in (Word or PDF format) to itjobs@southernct.edu and include "University Assistant" in the subject line. Hard copy applications will not be accepted. Review of applications will begin immediately and continue until the position is filled.