Director of Systems and Infrastructure

POSITION TITLE:                                           Director of Systems and Infrastructure

RANK:                                                                 Administrator VI

DEPARTMENT:                                                Office of Information Technology

SUPERVISOR'S TITLE:                                  Chief Information Officer or designee

POSITION POSTED: November 12, 2013

SEARCH #: S13-012

POSITION SUMMARY:

The incumbent oversees the development, standardization, deployment, and management of university's enterprise computing infrastructure.   The incumbent is responsible for the end-to-end integration of infrastructure components to support the delivery of enterprise services. This includes directing the development and deployment of a secured and high availability computing infrastructure to mitigate risk, maintain continuity of operations and safeguard university's information assets.

POSITION RESPONSIBILITIES:

Provides leadership and expertise relating to university's computing infrastructure including computer systems, database, network, storage, messaging, and security. Oversees the end-to-end integration of infrastructure components to support the effective and efficient delivery of enterprise services.

Assists in the planning and expansion of University's computing infrastructure.

Leads the development and implementation of standard operating procedures and policies with an emphasis on maintaining and ensuring operation continuity and security of university's information assets.

Provides leadership in the technical assessment, selection, and implementation of new infrastructure technologies for the University. Suggests changes to existing products or services to better aide the end user.

Plans and executes projects across IT functional teams and across the enterprise.

Leads the IT disaster recovery and business resumption planning, testing, and implementation pertaining to computing infrastructure.

Servers as a primary member on University's IT emergency response team.

Supervises all members in the Systems and Infrastructure group.

Oversees the performance of infrastructure production environments. Responsible for ensuring maximum issue resolution in minimum time.

Assists in the management and operation of University data center(s) and telecommunication facilities.

Identifies and resolves cross-functional issues as they apply to operational processes within the University, as well as recommending solutions for system-wide issues.

Represents University in system-wide technology initiatives.

Plans, prepares and manages budget. Assists in budgetary planning and cost based analysis for outsourcing opportunities.

Works directly with vendors on equipment and software purchases, as well as support and maintenance contracts.

Develops and implements IT processes in asset management, change management, incident management, and configuration management.

Performs other duties and responsibilities related to those described above which do not alter the basic level of responsibility of the position.

QUALIFICATIONS:

B.S. in Computer Science or related area required. Advanced degree preferred. At least ten years of successful experience with responsibilities involving direct enterprise computing infrastructure management and administration.  At least five years of experience in supervising full-time professional staff. Ability to motivate team members and to work effectively as part of a team. A strong work ethic is required.  Broad IT computing infrastructure knowledge and the ability to proactively gather and recommend relevant infrastructure changes. Familiar with national and industry security standards and best practices pertaining to enterprise computing.

Familiar with IT operation processes including asset management, configuration management, incident management, and change management. Familiar with IT performance matrix pertaining to computing infrastructure. Ability to assess performance and recommend new measures to improve performance.   Experience in budgetary planning and cost analysis. Excellent customer service and communication skills. Ability to work with people of various backgrounds and on all levels of technical knowledge. Strong project management capabilities including project planning, resource management (including third party resources), time estimation and execution. Ability to take ownership and manage projects from start to completion. These qualifications may be waived for individuals with an equivalent combination of education, training and experience.

APPLICATION:

(1) a cover letter,  (2) a current resume, and  (3) names, titles, and contact information of three professional references.  Email the materials as attachments (in Word or PDF format) to itjobs@southernct.edu.   Please include "Director of Systems and Infrastructure" in subject line.   Hard copy application will not be accepted.  Review of applications will begin immediately and continue until the position is filled.