SCSU and You – Working Together hosted its third annual professional development day on March 18! This conference-style event was open to all staff and faculty who were interested in learning how to enhance the student’s experience at Southern by providing exemplary assistance. Below is a list of sessions that were offered along with their available PowerPoint presentations.
Academic Success, Bursar and Financial Aid, Financial Advising, Residence Life
Get the inside scoop on what goes on within other departments. This is an opportunity to ask the questions you have always wanted to ask or learn about new services on campus.
Southern’s own communication expert will share how to talk people down from a level of distress without insulting or adding fuel to the fire.
Students in Distress
Southern’s counseling clinician will help you identify students who may be in distress and how you can best assist them.
The Wellness Center will teach a way to release stress while at work.
Social Media Messaging
Social media platforms such as Facebook and Twitter have become essential components in higher ed. communications. The Office of Public Affairs will share social media best practices with you and help you learn to use your department’s social media accounts to communicate more effectively with students and colleagues.
The Disney Approach to Customer Service
Hear what Southern staff members learned from one of the world’s leaders in customer satisfaction and engage in a discussion about how we can improve services at Southern immediately.