Refund Questions

How do I set up direct deposit for my refund?

Log into your MySCSU Banner Web account, click on Student Services, go to View eBill or Make Payment, and click on eRefund to set up your account.  Direct deposit refunds will be received within 1-2 business days from the date the refund is processed.

How do I request a refund?

You may have requested that the University hold excess funds to pay for future charges, such as a future term tuition (students may wish to have SCSU hold the funds for winter or summer course payment, as aid may not be available).  If you would instead like to be refunded, please log into MySCSU Banner Web and update your Financial Aid Title IV question regarding Credit Balance Holds to 'Do Not Authorize'.

When will I receive my refund?
Financial aid recipients with an anticipated credit balance must wait until the Office of Financial Aid & Scholarships notifies you that the funds have disbursed to your account.  The Bursar’s Office reviews accounts weekly for excess funds and issues refunds within 14 calendar days of the credit balance occurring. 

How will I receive my refund?

Students may elect to have their refund sent by direct deposit to their personal bank account, which will allow for funds to be received within 1-2 business days from the time the Bursar's Office process the refund.  Otherwise, students will receive a paper check in the mail within 14 calendar days to the address on file with the University.  If your credit balance is due to a credit card over-payment, your refund will be credited back to the credit card used when making the payment.

How will I receive my refund if I am a parent?

Parents will receive a paper check in the mail within 14 calendar days to the address on file with the Financial Aid Office Plus Loan Application.  If your credit balance is due to a credit card over-payment, your refund will be credited back to the credit card used when making the payment.

I withdrew from a course/the university, where is my refund?

A refund of all or a portion of charges is based on the withdrawal date filed with the Registrar’s Office, and the associated refund percentage due according to the CT Board of Regents Refund Policy. In addition, the Office of Financial Aid & Scholarships may be required to return all or a portion of the financial aid received in the event of withdrawal. Upon completion of both refund calculations, should these transactions create an excess balance on your account, a refund will automatically be issued within 14 calendar days.