This area serves as the switchboard, providing customer assistance for incoming calls to the main number of the university. This area also initiates work order requests for voice communications concerning moves, adds, and changes of the university's telephone equipment. User profile data on each university telephone is also maintained in Telephone Services, providing the necessary information for the annual publication of the university's telephone directory.
411 Directory Assistance
The President's Cabinet has approved the removal of 411 directory assistance usage from SCSU's telephone system. As an alternative, the Web site www.411.org is a resource available on the Internet that will provide free directory assistance. In addition, each university office has a local area Yellow Pages directory.