Where to Go for Help
Please read the following very carefully.
Issues within Learn 9 come under two different categories, each requiring you to take a different course of action when seeking help.1) Logging in and/or having access to your course(s)
If you are unable to login to Learn 9 or you cannot see the course(s) you are assigned or enrolled in, please contact the SCSU Helpdesk at 203/392-5123. Due to security reasons, the helpdesk cannot respond to password issues via email.2) Content Specific Issues
If you are a faculty member and are having issues with content (posting documents, setting up tests, using tools, etc.), please contact the SCSU Helpdesk at 203/392-5123.
If you are a student and are having issues with content inside a course, please contact your professor. Because course content is protected, OIT is unable to enter a course without explicit permission by your professor. If your professor is unable to address the issue on his or her own, they can contact the SCSU Helpdesk for support at 203/392-5123.
In order to provide support when contacting the helpdesk, we ask that you have the following information on hand and that you include it in the request for help:
- The course you were in when the problem occurred (e.g., COM-205-02)
- The approximate time the issue occurred
- The server that you are logged into. This can be obtained by copying and pasting this url into the address bar of your browser: healthCheck
- As much detail as possible about what browser you are using, what operating system you are on and what you were trying to accomplish at the time of failure.