The OIT Service Catalog is a comprehensive portfolio of IT services that are offered
at Southern CT State University. The catalog provides our customers with a clear and
concise single point of reference for all services offered by the Office of Information
Technology.
Southern Connecticut State University is a part of The Connecticut State Colleges & Universities system (ConnSCU). For more information on ConnSCU, visit the website at
www.ct.edu
The Office of Information Technology operates two physical service centers on campus.
The main service center is located in Office Building One (OB-1). The satellite service
desk is on the 4th floor of Buley Library. Locations are staffed with trained consultants.
The AVTV department provides additional support hours outside of the Service Desk
to ensure that classroom instruction is effective and efficient. For support and
training, contact the Service Desk at 203.392.5123 and select the option for AVTV
support.
This service only applies to equipment issued by the Office of Information Technology.
The Office of Information Technology is responsible for the deployment, maintenance
and support of desktop computers, laptops and printers issued by Southern CT State
University. OIT will provide on computer per full-time faculty and staff. All computers
will come with standard hardware configurations that are adequate for day-to-day tasks
and will come preloaded with the standard suite of desktop software applications.
In addition to the standard computer deployments, OIT will provide network printers
for each department. The number and type of printers will depend on the volume and
needs of each department.
Hours of operation
Monday - Friday: 8am - 4pm
Contact info
This service is available through the Service Desk.
The Telecomm group supports and maintains the physical communications network for
Southern CT State University. This group works with the customer to ensure that all
necessary phone lines, network lines and wireless networks are available. This group
supports the TSR Service, ResNet, University issued cell phones, and physical connections that relate to phone service
or network connectivity. This group also works with telephone wireless providers
(Sprint, ATT, Verizon) for devices that fall under the Full Support classification
for the Wireless Communication Devices service
Hours of operation
Monday - Friday: 8am - 4pm
Contact info
This service is available through the Service Desk.
Southern Connecticut State University supports a computer network of Windows, Mac,
and Linux computers. All faculty, staff, and students are provided with a Network
ID. Your Network ID, consisting of a username and password, allows you to log onto university computers on campus and access a variety of IT
services such as wireless network, printing, and remote services. Your username is
assigned automatically and consists of letters based on your last name, your first
name, and a random number.
Passwords must have the following criteria:
Must contain at least one letter.
Must contain at least one number.
Must contain at least one special character (DO NOT USE $).
Must not contain too much of the first or last name.
Microsoft provides all student email accounts through Outlook.com. Your email address
is username@owls.southernct.edu. Your OWLs email is the official means of communication
with the university.
Additional Information
Login Issues: The SCSU Service Desk can assist you with login issues. At the current time, the
Owls mail site does not use your NetID information for login.
Other questions: Help documentation is available at http://help.outlook.com
The Office of Information Technology provides email to Faculty and Staff. All employees
can check their email on the Outlook Web Access site. Your email address is username@southernct.edu. Configuration of Outlook for
PC or Mac is only provided to university assets under the Software and Hardware support
service. This email inbox is protected by Forefront antispam services and can be set
up on your smarphone through the Smartphone Activation service.
Also known as FOPE, Forefront is the spam prevention service that protects your inbox
from threat. To check messages marked as spam, use the "forgot password feature"
to gain access to this service. FOPE does not use your NetID information for login.
Report spam messages by forwarding the message and message headers to abuse@messaging.microsoft.com
Southern Connecticut State University provides wireless Internet access to our Faculty,
Staff, Students and guests. The wireless network is available in nearly all lobbies,
sitting areas, and classrooms across campus. There are different wireless networks
for each group.
SCSUinternet This wireless network is available for all smartphones, tablets and any non-university
issued computer. This wireless uses your NetID for authentication. For Windows Vista,
Win7 and Win8 computers, you can download the wireless configuration tool from the
SCSU Share. This will configure your laptop for use with our wireless before you
even step foot on campus. Any support with connecting a device to this wireless is
through the Service Desk.
SouthernCT-Guests This wireless network is only to be used by sponsored guests. You should not use
this network if you are affiliated with the university. See the Guest Access service
for more information.
SouthernCT-Secure This wireless network is only to be used by university provided equipment. Equipment
is preconfigured for this wireless network before it is issued to Faculty and Staff.
Support for this wireless network is available throughthe Hardware and Software support
service.
Residence Life Residence Life buildings only have wireless on the first floor and in the common areas.
Wireless is not provided to every residence room. Instead, student should use the
ResNet service for internet connectivity in their rooms.
Note: Not all devices are compatible with these wireless networks.
The SCSU Share is a website where students, faculty and staff can download free software
that is provided by the Office of Information Technology. McAfee Antivirus, Print
Anywhere, the Wireless Configuration tool and other software is available on the SCSU
Share website. Microsoft Office is not provided through the SCSU Share. Instead,
students should use the On The Hub service and Faculty / Staff should use Microsoft HUP service.
Additional Information
When installing McAffee, make sure you uninstall Norton Antivirus, TrendMicro or other
version of McAffee before installing the copy provided by SCSU. Assistance with uninstalling
software is not provided by the Service Desk.
MySCSU is the university portal that acts as the center for your technology needs
at SCSU. Links to Learn9, Banner Web, OWLS Mail, Exchange Mail, Secondary computer
requests and more are available by signing in. MySCSU can be accessed from anywhere
in the world using a valid web browser and an Internet connection.
The Office of Information Technology provides network storage locations for each campus
member. This storage space can be located in 'My Computer' when using a university
computer. Additionally, you can use the Remote (VPN) service to access these drives
from off-campus. The types are listed below.
Faculty / Staff Storage (H:/) Each employee is provided 200 Mb of storage listed as the H drive.
Student Storage and Webspace (U:/) Each student and employee is provided 50 Mb of storage listed as the U drive. Additionally,
the space has a www folder, which acts as personal webspace for website creation.
See the Webspace service for more information.
Departmenal Storage (X:/) Each department is provided 25 gigs of network storage listed as the X drive. Access
to this drive is determined by the Department Chair and requested in writing by email
to the Help Desk.
Interdepartmental Storage (O:/) In certain instances, the O drive is used to provide network storage for those groups
who collaborate outside of a specific department. Access to this drive is determined
by the Data Stewart and requested in writing by email to the Help Desk.
The web space service is intended to supplement classes that require HTML website
creation. Each campus member has 50 MB of web space storage, which is accessible
on campus by via the U drive. Anything placed in the www folder will be available
online at http://home.southernct.edu/~username/. If you have deleted the www folder
than please contact the Service Desk to have it recreated. It must be done by IT
personnel for the content to appear online.
Additional Information
The Service Desk does not provide HTML tutoring or support. All questions regarding
website creation should be directed to the instructing faculty.
To access this service from off Campus:
Use the Remote (VPN) service to access the U drive. If you want to FTP your content
to the U drive, do so by running Network Connect in the VPN first and then connecting
to home.southernct.edu via ftp client.
Banner Web is the Student Information System at SCSU. Banner Web is used to manage
student records data and activities. Students are able to check admissions status, search course catalog, register for classes, check financial
awards, pay tuition, check grades and apply for graduation. Faculty are able to check course schedule, view detailed class list, submit midterm and final grades,
view student course schedules, and display class rosters.
To access Banner Web, sign in to MySCSU and click the Banner Web link on the top right.
At the current time, wireless is not provided in every residence room. Instead, students
need to hard-wire their laptops for internet access. Wireless access will eventually
be rolled out to the Residence Halls but for now, an internet cable is required.
Additional Information
For more than one connection in the room, a hub is required. Residence Life provides
hubs to all students who require it for connectivity. See the Knowledge Base for
Hub documentation.
This service provides Full-Time Faculty and Staff the ability to synchronize their
personal smartphones with the Exchange Email. By synchronizing your smartphone with
the Exchange mail service, you'll see your SCSU email, calendar and contacts on your
personal smartphone or tablet.
Although OIT provides this service free of charge, please contact your wireless provider
before signing up. Some carriers require you to have a special service at an additional
monthly charge.
Before connecting your device to our service please make sure that you have done all
of your updates and have backed up you phone.
This service is only available for Full-Time employees. Also, this service only pertains
to devices which use the ActiveSync protocol. Most Blackberry devices are not compatible
with the ActiveSync protocol. To request this service, please contact the Service
Desk.
The Office of Information Technology manages over 40 public and departmental computer
labs. SCSU has over 1000 computers (MAC/PC) available for educational use. The main
public labs are located in Jennings 130, Buley 409/410 and Adanti Student Center 202.
The equipment in the computer labs is on a LifeCycle replacement schedule to ensure
the latest technology is offered to the campus. These computers are updated with
the latest software including Microsoft Office, Adobe Creative Suite, web browsers
such as Internet Explorer and Mozilla Firefox, and other productivity and technical
software packages to assist students in coursework. In some areas, specialized hardware
and software is available for department specific needs.
Other locations
Adanti Student Center 202/217
Center for Adaptive Technology, Engleman B17
Chase Hall
Davis Hall 118
Earl Hall 216
Engleman Hall 221
Morrill Hall 8, 13, 113
North Campus 111
West Campus 245
Compuer lab facilities offered by academic departments
Buley Library 100 (Library Lobby)
Buley Library 406 (ILS Classroom)
Engleman Hall A 012 (Writing Center)
Engleman Hall A109/B303/B305/B306/B307 (English facilities / classrooms)
Engleman Hall B131 (Language Lab)
Engleman Hall C017 (Anthropology/Sociology)
Engleman Hall C212 (Political Science)
Engleman Hall D029/031 (Psychology Lab/classroom)
Engleman Hall D124 (Math Lab)
Jennings Hall 132 (Nursing)
Jennings Hall 139 (Computer Science)
Morrill Hall 122 (Geography)
Morrill Hall 205 (Journalism)
Nursing Building 100 (Nursing)
Wintergreen Building (Career Services)
Printing is available in these lab rooms using the Pay-for-Print service and some
labs also offer scanning capability. During the regular semester, the main computer
labs are open seven days a week. Lab hours are posted outside each facility. A valid
username and password are required to login to the computing equipment, and students
are required to use their SCSU Hoot Loot ID Card to print in these facilities.
All labs are equipped with printers. Many labs are also equipped with scanners. Information
Technology provides services to all lab and departmental printers on the campus. All
print outs are managed through a print management software and are automatically tracked
with SCSU NetID. Students use their Hoot Loot ID card to print documents in the labs.
By default, all black and white printers will print in duplex mode (double sided printing)
and all color printers will print in single sided mode. To print to our lab printers
from your personal laptop, download the Print-Anywhere software located in the SCSU
Share. This should be installed when on-campus.
Single Sided Black and White: $0.05/page
Double Sided Black and White: $0.04/side ($0.08/page)
At this time, the Office of Information Technology will not provide refunds. If there
is a problem with your print-out, please take it with you to the Buley 410 Service
Desk for a FREE REPRINT.
There are different types of Guest Access that can be granted. For all types, a campus
sponsor is required.
Wireless access only (3 day max)
Faculty and Staff can create temporary wireless accounts for sponsored visitors.
To create a wireless guest accont, use your NetID to log in to Guest Acces Server to create an account. As a sponsor, you can create accounts good for 3 days. Accounts
created using the Guest Access Server can be used on the SouthernCT-Guests wireless
network only.
Affiliate Account (6 month term)
If the duration of the visit is longer then three days then please fill out the Guest
Account Request form and submit it to the Service Desk. One form should be filled
out for each guest and submitted at least 2 weeks in advance. If your guest requires computer lab access, email accounts or other network privileges
then please identify them as an "affiliate account"
group access
If several temporary accounts are needed for a special group event where computer
lab or wireless use is required then please contact the Helpdesk no later than two
weeks before the start of the event. When contacting the Helpdesk, please provide
full contact information for the SCSU representative(s) working with the group event.
Further instructions will be provided to the SCSU representative(s).
The remote website provides you access to your network storage when at home. Sign
in to the remote website using your NetID. This is also the best website to use when
checking to see if your NetID information is valid.
Additional Information
If you are going to FTP, use Keyserved software or print using the Print Anywhere
software from home then you should run the Network Connect.
Sign in to the Remote website.
Select Network Connect at the bottom.
Once connected, you can use 'Keyserved' software, FTP to your webspace or Print using
Print-Anywhere.
Each Full-time employee is issued a computer for business use. Under certain circumstances,
additional computers may be provided to an individual or department when the need
pertains to research, special projects, or other demonstrated need. Secondary computers
are provided based on availability. There is no guarantee that machines are available
or that a specific model of computer will be available. Secondary computers are used
machines and may or may not be under warranty. They will be supported on a non-guaranteed,
best effort basis by OIT. Secondary computers will be assigned to the individual requestor
or department chair for up to one year, at which time the computer must be returned.
(A subsequent request may be made at that time if the machine is still needed). These
requests are approved by the Chair, Dean and VP appropriately. There are two types
of secondary computer requests.
IT-001 INDIVIDUAL Faculty and Staff may request a secondary computer on an individual basis for research,
special projects or other demonstrated need. This request is submitted in Workflow
and is approved by the Departmen Chair, the Dean and the appropriate VP. No action
is taken by the Office of Information Technology until all of these approvals have
been met.
IT-002 DEPARTMENTAL Departments can request additional equipment for use by part-time or temporary employees
(UA, SWK, ADJUNCT) or for a special department facility (e.g. departmental shared
workspace, small departmental lab). These computers are assigned to the department
chair or department head and require approval by the appropriate VP.
Banner sPROD is the administrative interface used by faculty and staff for business
function. This includes budget information, purchasing information and departmental
permissions for course overide. Banner sPROD does not use your NetID information
for login. If you require a Banner sPROD account, the request needs to be made by
your supervisor. In some cases, Brio Access is provided for reporting purposes.
SCSU currently uses Learn 9 (Blackboard Learn 9) provided by ConnSCU to all secondary
education institutions overseen by the State of Connecticut. Learn 9 allows faculty
to supplement their on-ground courses with online components, or to use for fully
online courses. Use of Learn 9 is up to the individual instructing faculty.
Student support
Login Issues: The SCSU Service Desk is the only resource that can assist you with password issues.
Content Issues: It is best to contact your teaching faculty with content questions. Each course
can be created differently.
Additional Resources: SCSU has provided some additional content /student-life/academic-success/learning-management/.
Faculty Support
Assistance with course content and structure is offered through the Teaching and Learning
Technologies Group.
The Teaching & Learning Technologies Group of OIT is dedicated to provide support
for faculty development in teaching. TLTG promotes experiment and exploration of new
methods of integrating technology into the teaching and learning process. It provides
the following technical and consulting services for schools, departments, and faculty
members:
Support for the Course Management System
One-on-one consulting on appropriate use of educational technology
Online course design and development
Survey and assessment design, development, and implementation
Multimedia (CD/DVD) authoring
Customized trainings in teaching and learning applications and technologies
In addition to the services stated above, TLTG also provides technology services to
students with physical, visual and learning disabilities. See Center for Adaptive
Technology for more information
The Center for Adaptive Technology is a division of Instructional Technology and the
Office of Information Technology at Southern Connecticut State University. It was
established in 1989 through a resolution of the Board of Trustees of the Connecticut
State University System. The Center enables people with physical, visual and learning
disabilities to gain access to computer technology to achieve their academic goals.
There are over 108 general-purpose classrooms and 15 instructional computer labs on
campus. All of them are equipped with technology. For reservation of a technology
room, please contact Registrar's, 203-392-5301.
There are three types of technology classrooms at SCSU, Technology Enhanced, Technology
Advanced and Instructional Computer labs. All have, at a minimum, Internet connectivity,
a Projector and a Laptop hook-up. If a room does not have all the required equipment
necessary for instruction then certain equipment can be requested through Equipment
Loan service and obtained through the AVTV office by filling out the AVTV request
form.
Faculty and Staff can request loan equipment through the AVTV department for a two-week
period. This includes notebook computers, Digital video camers, portable document
cameras, projectors and more. To request loaner equipment, use the AVTV Request form
listed under the Audio Visual Support service.
Select Survey is a web-based survey system for creating, analyzing and deploying professional
surveys. Select Survey makes use of advanced reporting features and much, much more.
It is supported for faculty and staff use only. In order to use Select Survey you
must request a username and password from the Service Desk.
The telephone system at Southern CT State University is provided by ConnSCU. The Telecom
and Operations Group from Southern CT State University supports the physical sustainability
of that network and associated hardware (telephones). They are available for all Moves,
Adds and Changes as well as for troubleshooting any problems with your telephone set
or line. There are separate processes for handling each.
If a phone is broken or not working properly
Then x-611 should be dialed from a university handset. If the handset in question
is non-functioning then a different wired handset can be used to dial x-611. Incidents
are reported to the ConnSCU Help Desk and a work order for repair is created. An SCSU
OIT Telecom technician is then dispatched accordingly.
If a phone needs to be added, changed or moved
then a Telecomm Service Request needs to be completed. For general telphone services
information, see the Finance and Administration page. For information on how to complete a TSR, see the TELECOMMUNICATIONS SERVICE REQUESTS
section of the Finance and Administration's Telecommunications Policy and Procedures Manual. The TSR form can be found on the inside of a Southern Directory or online here.
Additional Information
Phone service is not provided to every room in Residence Life. In certain instances,
phone service is provided when the request relates to health or medical needs.
OIT provides multiple levels of support for mobile devices – Full Support for University-issued mobile devices; Limited Support for personal devices owned by faculty and staff using University synchronization
and application services; and No Support for all other mobile devices.
Full Support
Applies only to University-issued mobile devices and includes:
Configuration, and diagnostic troubleshooting for use of University synchronization
and application services.
Configuration, and diagnostic troubleshooting for connection to University wireless
network.
Coordinate warranty repair services with vendor.
Secured disposal of the device.
Limited Support
Applies to personal mobile devices owned by faculty and staff that have the Smartphone
or Tablet Activation service.
Configuration and diagnostic troubleshooting for use of University synchronization
and application services.
Configuration and diagnostic troubleshooting for connection to University wireless
network
As a student, faculty or staff, On the hub is your destination for the free and discounted
software you need. Here, you'll find discounted copies of SPSS, MiniTab, Parallels,
discounted XBOX Live Gold Membership and more! To take advantage of this offer, you'll
need to register with your Southern Email. To register, visit the link below and
select the Sign in link at the top. From there, register your account and check your email for the
confirmation message. Students are offered free copies of Microsoft Office Professional (Word, Excel, PowerPoint,
etc) through this program. Faculty and staff need to use the Microsoft HUP service for their copy of Microsoft Word.
Additional Information
Before installing this version of office, please make sure that you uninstall any
trial or expired versions. The Office of Information Technology does not provide
support or assistance on how to uninstall software from non-university computers.
Make sure you activate and save any product key information provided by this service.
For free Microsoft Office, the product key is available for 30 days. Without activation,
the free software will revert to a trial mode. It is important to activate your product
immediately and save the product key 'just in case'.
Faculty and staff who would like a copy of Office for personal use must use the MicrosoftHome Use Program. Register your Southern email at the HUP website (http://hup.microsoft.com). In addition to using your SCSU Email to register your account, you'll need to
enter the HUP Program Code. Sign in to the SCSU Share to find the program code in
PDF format. Once registered, you'll receive an email with instructions on proceeding
steps. This program is intended to provide faculty staff a discounted copy of Microsoft
Office for PC or MAC. DVD Media backup can be requested at an additional cost.
Additional Information
Before installing this version of office, please make sure that you uninstall any
trial or expired versions. The Office of Information Technology does not provide
support or assistance on how to uninstall software from non-university computers.
Application hosting is a service provided by the Systems and Infrastructure Group
of OIT. OIT supplies the infrastructure and network capacity necessary to host your
applications, while optional backup service provide on-site and off-site storage,
isolating you from potential disasters. The Application Hosting Service offers departments
and individuals access to the same enterprise-level operation environment that used
to deliver mission-critical university applications and services.
OIT may host applications for departments or individuals based on the following terms
and conditions:
The requesting department or individual must submit a "Request for Application Hosting"
form no later than 180 days prior to the expected production implementation date.
The request form must include a "functional owner", who will be the primary contact
person from the requesting administrative or academic office. The "functional owner"
will also have administrative and project responsibility for the application. The
request form should also include a backup for the "functional owner", who will be
contacted in case the "functional owner" cannot be reached.
The request will be analyzed by appropriate OIT members and will either be approved
or rejected within 30 days of receipt. If approved, a project plan will be developed
in conjunction with the requestor and/or the functional owner. The request will examined
based on operating environment, hardware requirements, reputation of vendor, licensing
and licensing limitations, availability of technical support and training, application
dependencies, customer requirements, backup requirements, security features, database
requirements and other factors that might affect the installation and operation of
the application.
This applies to both MAC and PC labs and High Tech Classrooms.
OIT is committed to support faculty as they take advantage of computing facilities
that spread across the campus. Individual faculty member or academic departments may
request to install additional instructional software in computer labs or high-tech
classrooms. In order to avoid common problems in utilizing software and gain the most
benefit, OIT has established guidelines to ensure that the software will be compatible
with current infrastructure and will be available for instructions in a timely fashion.
If the software is to be installed on a server, see Application Hosting Services Policy
for instructions. All requests should follow the instructions below.
Deadline for request
Fall Semester and Winter Session: June 1st
Spring Semester and Spring Break: November 1st
Summer: March 1st
Requirements
For each software application, the following materials must be included with the request.
Request will not be processed without the required materials.
Media
License
Proof of Purchase
The form and related material must be delivered to the Service Desk in Office Building
1.
The requesting party is responsible for unforeseen expenses, identified by OIT staff,
that are related to the software installation. These costs could include but are not
limited to additional hardware, peripherals, or software components. If there are
additional expenses, an OIT staff will contact you and provide an estimate.
OIT reserves the right to audit the security of any application residing in its facilities,
through periodic security scans. If a scan shows medium or high-risk vulnerabilities,
you will have five working days to rectify the situation as recommended or to show
the vulnerability to be a false positive. If your application becomes compromised,
OIT will immediately remove it from the computers and notify you. Your application
will not be allowed back on the computers until you have resolved the situation and
OIT has certified the resolution.
OIT will notify the requesting party once the software has been installed. The requestor
should test the software as early as possible and allow sufficient time for OIT to
resolve any issues discovered during the test.
In the event that a requested software interferes with the functionality of another
software, OIT will notify both requesting parties and ask both parties to come to
an agreement about which software should be installed. If the two parties cannot come
to an agreement, OIT will select the software that best fits existing infrastructure.
OIT does not provide training or technical support for the software.
All computers and printers are the property of Southern Connecticut State University
and the State of Connecticut. As such, they must be used in accordance with the policies,
laws, and audit procedures of the State and the University. Any computing equipment
that is taken off campus can only be done so after completion of a Facilities Operations
I-003 form with appropriate signatures. All University computers and printers that
you are assigned must be returned to OIT prior to your termination with the University.
Small equipment (e.g. laptops) may be brought to the Help Desk in OB1 during support
hours. For larger equipment, a request can be made to remove the equipment by contacting
the Service Desk. A Return of Equipment form must be filled out for all equipment
that you are returning. Signed forms must be completed at the time of equipment return.
Computers
Every full time faculty and staff member is provided a computer for the purpose of
University business. Faculty have the choice of a Mac or Windows machine. Faculty
will be given a laptop by default, but can request a desktop. (Please consult with
your chair regarding any specific departmental policies). Staff will be provided a
Windows desktop computer. Exceptions to this must be requested by the department head.
While budgetary constraints may impact the length of the replacement cycle, the goal
is to replace faculty and staff computers every 3 years. OIT will support primary
machines for the duration of their use. When OIT replaces a primary computer, the
computer that it is replacing must be returned to OIT. Requests for additional computers
is done through the Secondary Computer Reqeusts service.
Printers
The Office of Information Technology will provide network printers for each department.
The number of printers and the types of printers will depend on the size and needs
of the department. Departments will be responsible for purchasing their own toner
and ink cartridges. These cartridges will be available through the campus office supplies
ordering system. Assistance with installation of toner or ink cartridges is available
and may be requested by contacting the Service Desk. Printer repair service is available
and may also be requested by contacting the Service Desk.
Smartphone and Mobile Devices
Smartphone or tablet devices are not provided by the Office of Information Technology.
These devices can be purchased with Departmental or Grant funds as outlined below.
SCSU purchased mobile devices are supported by the Office of Information Technology
when it relates to the ActiveSync service or the Wireless network service. The Software
and Hardware group will also work with the vendor in situations where physical repairs
need to be made. This only applies to devices purchased with University funds.
Departmental and Grant purchases
Departments can purchase computer equipment from their own funds. In addition, groups
or individuals who have been awarded grant funding can purchasing their own computer
equipment. See the Related Documents area of this section for more information. With
regards to printers, OIT has developed a list of supported printers to expedite the
purchasing process. Printers that are on this list will be automatically approved
for purchase. If a department wishes to purchase a printer that is not on this list,
the department must include a justification with purchase requisition. Please be aware
that for non-OIT supplied printers, costs for printer repairs (parts and external
labor) beyond the warranty period must be paid for by the department. Therefore, OIT
encourages departments to purchase extended warranty when appropriate. In addition,
printers not on the list may be approved with the stipulation that OIT will make a
best effort (i.e. not guaranteed) to provide support.
Faculty / Staff LifeCycle Replacements
OIT assigned computers are replaced on a 3 year lifecycle replacement schedule.
Faculty and Staff computers are usually scheduled during the Fall semester and done
departmentally. We survey Faculty prior to the Fall to get their choice of computer
and platform. Administrative offices are scheduled during the Spring semester and
pc desktops are provided. Optionally, department heads may approve a laptop or Mac
computer in place of a PC desktop.
REQUIREMENTS You must be present in person during the replacement, because we will need you to
log in with your credentials.
Please make sure to back up all your data prior to our visit. The links below will
help you if you are unfamiliar with how to backup your data.