Service Catalog

The IT Service Catalog is a comprehensive portfolio of IT services that are offered at Southern CT State University. The catalog provides our customers with a clear and concise single point of reference for all services offered by Information Technology.

 Support
Service Desk
Audio Visual Support
Software and Hardware Support
Teaching and Learning Technologies Group
Center for Adaptive Technology
Telecomm Group
Services offered by SCSU
Application Hosting Banner SPROD Banner Web
Computer Labs Equipment Loan Exchange Mail
Forefront Protection (SPAM) Guest Access High Tech Classrooms
IT Asset Management Lab Software Installation Microsoft HUP
MySCSU NetID Network Storage
On the Hub OWLs Mail Pay-for-Print
Remote (VPN) ResNet Print Anywhere
Secondary Computer Requests Select Survey Smartphone or Tablet Activation
Webspace Wireless Access Wireless Communication Devices
Services offered by ConnSCU
Webex Telecomm Service Request  
Southern Connecticut State University is a part of The Connecticut State Colleges & Universities system (ConnSCU). For more information on ConnSCU, visit the website at www.ct.edu



Service Desk

Information Technology operates two physical service centers on campus. The main service center is located in Office Building One (OB-1). The satellite service desk is on the 4th floor of Buley Library. Locations are staffed with trained consultants.

Hours of operation
Phone Support:
Monday – Thursday: 8:00 a.m. - 9:00 p.m.
Friday 8:00 a.m. - 4:00 p.m.
Saturday 9:00 a.m. - 5:00 p.m.

Walk in service:
Office Building 1:
Monday – Thursday 8:00 a.m. - 9:00 p.m.
Friday 8:00 a.m. - 4:00 p.m.
Saturday 9:00 a.m. - 5:00 p.m.

Buley Library 410:
Monday – Thursday 8:00 a.m. - 6:00 p.m.
Friday 8:00 a.m. - 4:00 p.m.
Saturday 9:00 a.m. - 5:00 p.m.
Contact Info
Phone: 203.392.5123
Email: helpdesk@southernct.edu
Alerts and outages
Like us on Facebook!
Follow us on Twitter!

Student
Faculty
Staff
Back to top

Audio Visual Support

The AVTV department provides additional support hours outside of the Service Desk to ensure that classroom instruction is effective and efficient. For support and training, contact the Service Desk at 203.392.5123 and select the option for AVTV support.

Hours of operation
Monday - Thursday: 7:30am - 9pm
Friday: 7:30am - 4pm
Saturday: 8am - 4pm
Contact info
This service is available through the Service Desk.

Faculty
Back to top

Software and Hardware support

This service only applies to equipment issued by Information Technology. Information Technology is responsible for the deployment, maintenance and support of desktop computers, laptops and printers issued by Southern CT State University. IT will provide on computer per full-time faculty and staff. All computers will come with standard hardware configurations that are adequate for day-to-day tasks and will come preloaded with the standard suite of desktop software applications.

In addition to the standard computer deployments, IT will provide network printers for each department. The number and type of printers will depend on the volume and needs of each department.

Hours of operation
Monday - Friday: 8am - 4pm
Contact info
This service is available through the Service Desk.

Faculty
Staff
Back to top

Telecomm Group

The Telecomm group supports and maintains the physical communications network for Southern CT State University. This group works with the customer to ensure that all necessary phone lines, network lines and wireless networks are available. This group supports the TSR Service, ResNet, University issued cell phones, and physical connections that relate to phone service or network connectivity. This group also works with telephone wireless providers (Sprint, ATT, Verizon) for devices that fall under the Full Support classification for the Wireless Communication Devices service

Hours of operation
Monday - Friday: 8am - 4pm
Contact info
This service is available through the Service Desk.

Faculty
Staff
Back to top

NetID

Southern Connecticut State University supports a computer network of Windows, Mac, and Linux computers. All faculty, staff, and students are provided with a Network ID. Your Network ID, consisting of a username and password, allows you to log onto university computers on campus and access a variety of IT services such as wireless network, printing, and remote services. Your username is assigned automatically and consists of letters based on your last name, your first name, and a random number.

Passwords must have the following criteria:

  • Must contain at least one letter.
  • Must contain at least one number.
  • Must contain at least one special character (DO NOT USE $).
  • Must not contain too much of the first or last name.
  • Must be at least eight characters long.

Student
Faculty
Staff
Back to top

Owls Mail

Microsoft provides all student email accounts through Outlook.com. Your email address is username@owls.southernct.edu. Your OWLs email is the official means of communication with the university.

Additional Information
Login Issues: The SCSU Service Desk can assist you with login issues. At the current time, the Owls mail site does not use your NetID information for login.
Other questions: Help documentation is available at http://help.outlook.com
Website
http://owls.southernct.edu

Student
Back to top

Exchange Mail

Information Technology provides email to Faculty and Staff. All employees can check their email on the Outlook Web Access site. Your email address is username@southernct.edu. Configuration of Outlook for PC or Mac is only provided to university assets under the Software and Hardware support service. This email inbox is protected by Forefront antispam services and can be set up on your smarphone through the Smartphone Activation service.

Website
https://webmail.southernct.edu

Faculty
Staff
Back to top

Forefront Online Protection (spam)

Also known as FOPE, Forefront is the spam prevention service that protects your inbox from threat. To check messages marked as spam, use the "forgot password feature" to gain access to this service. FOPE does not use your NetID information for login. Report spam messages by forwarding the message and message headers to abuse@messaging.microsoft.com

Website
http://antispam.southernct.edu

Faculty
Staff
Back to top

Wireless Access

Southern Connecticut State University provides wireless Internet access to our Faculty, Staff, Students and guests. The wireless network is available in nearly all lobbies, sitting areas, and classrooms across campus. There are different wireless networks for each group.

SCSUinternet
This wireless network is available for all smartphones, tablets and any non-university issued computer. This wireless uses your NetID for authentication. For Windows Vista, Win7 and Win8 computers, you can download the wireless configuration tool from the SCSU Share. This will configure your laptop for use with our wireless before you even step foot on campus. Any support with connecting a device to this wireless is through the Service Desk.

SouthernCT-Guests
This wireless network is only to be used by sponsored guests. You should not use this network if you are affiliated with the university. See the Guest Access service for more information.

SouthernCT-Secure
This wireless network is only to be used by university provided equipment. Equipment is preconfigured for this wireless network before it is issued to Faculty and Staff. Support for this wireless network is available throughthe Hardware and Software support service.

Residence Life
Residence Life buildings only have wireless on the first floor and in the common areas. Wireless is not provided to every residence room. Instead, student should use the ResNet service for internet connectivity in their rooms.


Note: Not all devices are compatible with these wireless networks.

Student
Faculty
Staff
Back to top

Print Anywhere

The MobilePrint software is a offered to the SCSU campus to allow students, faculty and staff to print to the lab printers.

Additional Information
NOTE: If you intend to use this service from home, please follow the steps outlined in the documentation labeled "Print from Home.pdf" located on the download page.

ONLY SUPPORTED FOR PC AND MAC OS 10.4 OR HIGHER
Downloads
MAC Printing Instructions
MAC Print From Home
MAC Installer
PC Printing Instructions
PC Print From Home
PC Installer

Student
Faculty
Staff
Back to top

MySCSU

MySCSU is the university portal that acts as the center for your technology needs at SCSU. Links to Learn9, Banner Web, OWLS Mail, Exchange Mail, Secondary computer requests and more are available by signing in. MySCSU can be accessed from anywhere in the world using a valid web browser and an Internet connection.

Website
https://myscsu.southernct.edu

Student
Faculty
Staff
Back to top

Network Storage

Information Technology provides network storage locations for each campus member. This storage space can be located in 'My Computer' when using a university computer. Additionally, you can use the Remote (VPN) service to access these drives from off-campus. The types are listed below.

Faculty / Staff Storage (H:/)
Each employee is provided 200 Mb of storage listed as the H drive.

Student Storage and Webspace (U:/)
Each student and employee is provided 50 Mb of storage listed as the U drive. Additionally, the space has a www folder, which acts as personal webspace for website creation. See the Webspace service for more information.

Departmenal Storage (X:/)
Each department is provided 25 gigs of network storage listed as the X drive. Access to this drive is determined by the Department Chair and requested in writing by email to the Help Desk.

Interdepartmental Storage (O:/)
In certain instances, the O drive is used to provide network storage for those groups who collaborate outside of a specific department. Access to this drive is determined by the Data Stewart and requested in writing by email to the Help Desk.

Student
Faculty
Staff
Department
Back to top

Webspace

The web space service is intended to supplement classes that require HTML website creation. Each campus member has 50 MB of web space storage, which is accessible on campus by via the U drive. Anything placed in the www folder will be available online at http://home.southernct.edu/~username/. If you have deleted the www folder than please contact the Service Desk to have it recreated. It must be done by IT personnel for the content to appear online.

Additional Information
The Service Desk does not provide HTML tutoring or support. All questions regarding website creation should be directed to the instructing faculty.
To access this service from off Campus:
Use the Remote (VPN) service to access the U drive. If you want to FTP your content to the U drive, do so by running Network Connect in the VPN first and then connecting to home.southernct.edu via ftp client.

Student
Faculty
Staff
Back to top

BANNER WEB

Banner Web is the Student Information System at SCSU. Banner Web is used to manage student records data and activities. Students are able to check admissions status, search course catalog, register for classes, check financial awards, pay tuition, check grades and apply for graduation. Faculty are able to check course schedule, view detailed class list, submit midterm and final grades, view student course schedules, and display class rosters.

To access Banner Web, sign in to MySCSU and click the Banner Web link on the top right.

Faculty/Staff Supporting Documents
Enter final grades
Look up course enrollments
CAPP degree evaluation information

Student
Faculty
Staff
Back to top

ResNet

At the current time, wireless is not provided in every residence room. Instead, students need to hard-wire their laptops for internet access. Wireless access will eventually be rolled out to the Residence Halls but for now, an internet cable is required.

Additional Information
For more than one connection in the room, a hub is required. Residence Life provides hubs to all students who require it for connectivity. See the Knowledge Base for Hub documentation.

Student
Back to top

Smartphone or Tablet activation

This service provides Full-Time Faculty and Staff the ability to synchronize their personal smartphones with the Exchange Email. By synchronizing your smartphone with the Exchange mail service, you'll see your SCSU email, calendar and contacts on your personal smartphone or tablet.

Although IT provides this service free of charge, please contact your wireless provider before signing up. Some carriers require you to have a special service at an additional monthly charge.

Before connecting your device to our service please make sure that you have done all of your updates and have backed up you phone.

This service is only available for Full-Time employees. Also, this service only pertains to devices which use the ActiveSync protocol. Most Blackberry devices are not compatible with the ActiveSync protocol. To request this service, please contact the Service Desk.

Faculty
Staff
Back to top

Computer Labs

Information Technology manages over 40 public and departmental computer labs. SCSU has over 1000 computers (MAC/PC) available for educational use. The main public labs are located in Jennings 130, Buley 409/410 and Adanti Student Center 202. The equipment in the computer labs is on a LifeCycle replacement schedule to ensure the latest technology is offered to the campus. These computers are updated with the latest software including Microsoft Office, Adobe Creative Suite, web browsers such as Internet Explorer and Mozilla Firefox, and other productivity and technical software packages to assist students in coursework. In some areas, specialized hardware and software is available for department specific needs.

Other locations
Adanti Student Center 202/217
Center for Adaptive Technology, Engleman B17
Chase Hall
Davis Hall 118
Earl Hall 216
Engleman Hall 221
Morrill Hall 8, 13, 113
North Campus 111
West Campus 245
Compuer lab facilities offered by academic departments
Buley Library 100 (Library Lobby)
Buley Library 406 (ILS Classroom)
Engleman Hall A 012 (Writing Center)
Engleman Hall A109/B303/B305/B306/B307 (English facilities / classrooms)
Engleman Hall B131 (Language Lab)
Engleman Hall C017 (Anthropology/Sociology)
Engleman Hall C212 (Political Science)
Engleman Hall D029/031 (Psychology Lab/classroom)
Engleman Hall D124 (Math Lab)
Jennings Hall 132 (Nursing)
Jennings Hall 139 (Computer Science)
Morrill Hall 122 (Geography)
Morrill Hall 205 (Journalism)
Nursing Building 100 (Nursing)
Wintergreen Building (Career Services)

Printing is available in these lab rooms using the Pay-for-Print service and some labs also offer scanning capability. During the regular semester, the main computer labs are open seven days a week. Lab hours are posted outside each facility. A valid username and password are required to login to the computing equipment, and students are required to use their SCSU Hoot Loot ID Card to print in these facilities.

Additional Links
Standard Software on all Macintosh Computers
Student
Faculty
Staff
Back to top

Pay-for-Print

All labs are equipped with printers. Many labs are also equipped with scanners. Information Technology provides services to all lab and departmental printers on the campus. All print outs are managed through a print management software and are automatically tracked with SCSU NetID. Students use their Hoot Loot ID card to print documents in the labs. By default, all black and white printers will print in duplex mode (double sided printing) and all color printers will print in single sided mode. To print to our lab printers from your personal laptop, download the Print-Anywhere software located in the SCSU Share. This should be installed when on-campus.

Single Sided Black and White: $0.05/page
Double Sided Black and White: $0.04/side ($0.08/page)

Sigle Sided Color: $0.25/page
Double Sided Color: $0.20/side ($0.40/page)

Additional Information
At this time, Information Technology will not provide refunds. If there is a problem with your print-out, please take it with you to the Buley 410 Service Desk for a FREE REPRINT.

Student
Faculty
Staff
Back to top

Guest Access

There are different types of Guest Access that can be granted. For all types, a campus sponsor is required.


Wireless access only (3 day max)
Faculty and Staff can create temporary wireless accounts for sponsored visitors. To create a wireless guest accont, use your NetID to log in to Guest Acces Server to create an account. As a sponsor, you can create accounts good for 3 days. Accounts created using the Guest Access Server can be used on the SouthernCT-Guests wireless network only.
Affiliate Account (6 month term)
If the duration of the visit is longer then three days then please fill out the Guest Account Request form and submit it to the Service Desk. One form should be filled out for each guest and submitted at least 2 weeks in advance. If your guest requires computer lab access, email accounts or other network privileges then please identify them as an "affiliate account"
group access
If several temporary accounts are needed for a special group event where computer lab or wireless use is required then please contact the Helpdesk no later than two weeks before the start of the event. When contacting the Helpdesk, please provide full contact information for the SCSU representative(s) working with the group event. Further instructions will be provided to the SCSU representative(s).
Related documents
Affiliate request form
Faculty
Staff
Back to top

Remote (VPN)

The remote website provides you access to your network storage when at home. Sign in to the remote website using your NetID. This is also the best website to use when checking to see if your NetID information is valid.

Additional Information

If you are going to FTP, use Keyserved software or print using the Print Anywhere software from home then you should run the Network Connect.

  • Sign in to the Remote website.
  • Select Network Connect at the bottom.
  • Once connected, you can use 'Keyserved' software, FTP to your webspace or Print using Print-Anywhere.
Website
https://remote.southernct.edu

Student
Faculty
Staff
Back to top

Secondary Computer Requests

Each Full-time employee is issued a computer for business use. Under certain circumstances, additional computers may be provided to an individual or department when the need pertains to research, special projects, or other demonstrated need. Secondary computers are provided based on availability. There is no guarantee that machines are available or that a specific model of computer will be available. Secondary computers are used machines and may or may not be under warranty. They will be supported on a non-guaranteed, best effort basis by IT. Secondary computers will be assigned to the individual requestor or department chair for up to one year, at which time the computer must be returned. (A subsequent request may be made at that time if the machine is still needed). These requests are approved by the Chair, Dean and VP appropriately. There are two types of secondary computer requests.

IT-001 INDIVIDUAL
Faculty and Staff may request a secondary computer on an individual basis for research, special projects or other demonstrated need. This request is submitted in Workflow and is approved by the Departmen Chair, the Dean and the appropriate VP. No action is taken by Information Technology until all of these approvals have been met.

IT-002 DEPARTMENTAL
Departments can request additional equipment for use by part-time or temporary employees (UA, SWK, ADJUNCT) or for a special department facility (e.g. departmental shared workspace, small departmental lab). These computers are assigned to the department chair or department head and require approval by the appropriate VP.

To request a secondary computer, read KB Article #91986.
To approve a secondary computer request, read KB Article #91987.

Faculty
Staff
Department
Back to top


Banner - sprod

Banner sPROD is the administrative interface used by faculty and staff for business function. This includes budget information, purchasing information and departmental permissions for course overide. Banner sPROD does not use your NetID information for login. If you require a Banner sPROD account, the request needs to be made by your supervisor. In some cases, Brio Access is provided for reporting purposes.

Supporting Documents
How to Review Budget information
How to Review Purchasing information
How to Enter departmental permissions for courses
Student
Faculty
Staff
Back to top

Learn 9

SCSU currently uses Learn 9 (Blackboard Learn 9) provided by ConnSCU to all secondary education institutions overseen by the State of Connecticut. Learn 9 allows faculty to supplement their on-ground courses with online components, or to use for fully online courses. Use of Learn 9 is up to the individual instructing faculty.

Student support

Login Issues: The SCSU Service Desk is the only resource that can assist you with password issues.
Content Issues: It is best to contact your teaching faculty with content questions. Each course can be created differently.
Additional Resources: SCSU has provided some additional content /student-life/academic-success/learning-management/.

Faculty Support

Assistance with course content and structure is offered through the Teaching and Learning Technologies Group.

Website
https://learn-scsu.ct.edu
Student
Faculty
Staff
Back to top

Teaching and Learning Group

The Teaching & Learning Technologies Group of IT is dedicated to provide support for faculty development in teaching. TLTG promotes experiment and exploration of new methods of integrating technology into the teaching and learning process. It provides the following technical and consulting services for schools, departments, and faculty members:

  • Support for the Course Management System
  • One-on-one consulting on appropriate use of educational technology
  • Online course design and development
  • Survey and assessment design, development, and implementation
  • Multimedia (CD/DVD) authoring
  • Customized trainings in teaching and learning applications and technologies

In addition to the services stated above, TLTG also provides technology services to students with physical, visual and learning disabilities. See Center for Adaptive Technology for more information

Faculty
Back to top

Center for Adaptive Technology

The Center for Adaptive Technology is a division of Instructional Technology and Information Technology at Southern Connecticut State University. It was established in 1989 through a resolution of the Board of Trustees of the Connecticut State University System. The Center enables people with physical, visual and learning disabilities to gain access to computer technology to achieve their academic goals.

Website
http://cat.southernct.edu

Student
Back to top

High Tech Classrooms

There are over 108 general-purpose classrooms and 15 instructional computer labs on campus. All of them are equipped with technology. For reservation of a technology room, please contact Registrar's, 203-392-5301.

There are three types of technology classrooms at SCSU, Technology Enhanced, Technology Advanced and Instructional Computer labs. All have, at a minimum, Internet connectivity, a Projector and a Laptop hook-up. If a room does not have all the required equipment necessary for instruction then certain equipment can be requested through Equipment Loan service and obtained through the AVTV office by filling out the AVTV request form.

related documents
Equipment Listing
Faculty
Student
Back to top

Equipment Loan

Faculty and Staff can request loan equipment through the AVTV department for a two-week period. This includes notebook computers, Digital video camers, portable document cameras, projectors and more. To request loaner equipment, use the AVTV Request form listed under the Audio Visual Support service.

Faculty
Staff
Back to top

Select Survey

Select Survey is a web-based survey system for creating, analyzing and deploying professional surveys. Select Survey makes use of advanced reporting features and much, much more. It is supported for faculty and staff use only. In order to use Select Survey you must request a username and password from the Service Desk.

Website
Select Survey Resources
Faculty
Staff
Back to top

Telecomm Service Request (TSR)

The telephone system at Southern CT State University is provided by ConnSCU. The Telecom and Operations Group from Southern CT State University supports the physical sustainability of that network and associated hardware (telephones). They are available for all Moves, Adds and Changes as well as for troubleshooting any problems with your telephone set or line. There are separate processes for handling each.

If a phone is broken or not working properly
Then x-611 should be dialed from a university handset. If the handset in question is non-functioning then a different wired handset can be used to dial x-611. Incidents are reported to the ConnSCU Help Desk and a work order for repair is created. An SCSU IT Telecom technician is then dispatched accordingly.
If a phone needs to be added, changed or moved
then a Telecomm Service Request needs to be completed. For general telphone services information, see the Finance and Administration page. For information on how to complete a TSR, see the TELECOMMUNICATIONS SERVICE REQUESTS section of the Finance and Administration's Telecommunications Policy and Procedures Manual. The TSR form can be found on the inside of a Southern Directory or online here.
Additional Information
Phone service is not provided to every room in Residence Life. In certain instances, phone service is provided when the request relates to health or medical needs.
Faculty
Staff
Student
Back to top

Wireless Communication Devices

IT provides multiple levels of support for mobile devices – Full Support for University-issued mobile devices; Limited Support for personal devices owned by faculty and staff using University synchronization and application services; and No Support for all other mobile devices.

Full Support

Applies only to University-issued mobile devices and includes:

  • Configuration, and diagnostic troubleshooting for use of University synchronization and application services.
  • Configuration, and diagnostic troubleshooting for connection to University wireless network.
  • Coordinate warranty repair services with vendor.
  • Secured disposal of the device.
Limited Support

Applies to personal mobile devices owned by faculty and staff that have the Smartphone or Tablet Activation service.

  • Configuration and diagnostic troubleshooting for use of University synchronization and application services.
  • Configuration and diagnostic troubleshooting for connection to University wireless network
Related Documents
Wireless Communication Device Distribution Guidelines.
Instructions for Device Holders.
Return form for wireless Communication Device.
Wireless Communication Services Activation Form (Full Support)
Faculty
Staff
Back to top

On the Hub

As a student, faculty or staff, On the hub is your destination for the free and discounted software you need. Here, you'll find discounted copies of SPSS, MiniTab, Parallels, discounted XBOX Live Gold Membership and more! To take advantage of this offer, you'll need to register with your Southern Email. To register, visit the link below and select the Sign in link at the top. From there, register your account and check your email for the confirmation message. Students are offered free copies of Microsoft Office Professional (Word, Excel, PowerPoint, etc) through this program.

Additional Information

  • Before installing this version of office, please make sure that you uninstall any trial or expired versions. Information Technology does not provide support or assistance on how to uninstall software from non-university computers.
  • Make sure you activate and save any product key information provided by this service. For free Microsoft Office, the product key is available for 30 days. Without activation, the free software will revert to a trial mode. It is important to activate your product immediately and save the product key 'just in case'.
  • Phone Support: 1-888-396-1447

Website
http://southernct.onthehub.com
Faculty
Staff
Student
Back to top

Application Hosting

Application hosting is a service provided by the Systems and Infrastructure Group of IT. IT supplies the infrastructure and network capacity necessary to host your applications, while optional backup service provide on-site and off-site storage, isolating you from potential disasters. The Application Hosting Service offers departments and individuals access to the same enterprise-level operation environment that used to deliver mission-critical university applications and services.

IT may host applications for departments or individuals based on the following terms and conditions:

  • The requesting department or individual must submit a "Request for Application Hosting" form no later than 180 days prior to the expected production implementation date.
  • The request form must include a "functional owner", who will be the primary contact person from the requesting administrative or academic office. The "functional owner" will also have administrative and project responsibility for the application. The request form should also include a backup for the "functional owner", who will be contacted in case the "functional owner" cannot be reached.
  • The request will be analyzed by appropriate IT members and will either be approved or rejected within 30 days of receipt. If approved, a project plan will be developed in conjunction with the requestor and/or the functional owner. The request will examined based on operating environment, hardware requirements, reputation of vendor, licensing and licensing limitations, availability of technical support and training, application dependencies, customer requirements, backup requirements, security features, database requirements and other factors that might affect the installation and operation of the application.

Additional Information
Application Hosting Services request Procedures
Application Hosting Services Request Form
Faculty
Staff
Department
Back to top

Lab Software installation

This applies to both MAC and PC labs and High Tech Classrooms.

IT is committed to support faculty as they take advantage of computing facilities that spread across the campus. Individual faculty member or academic departments may request to install additional instructional software in computer labs or high-tech classrooms. In order to avoid common problems in utilizing software and gain the most benefit, IT has established guidelines to ensure that the software will be compatible with current infrastructure and will be available for instructions in a timely fashion.

If the software is to be installed on a server, see Application Hosting Services Policy for instructions. All requests should follow the instructions below.

Deadline for request
Fall Semester and Winter Session: June 1st
Spring Semester and Spring Break: November 1st
Summer: March 1st
Requirements
For each software application, the following materials must be included with the request. Request will not be processed without the required materials.

Media
License
Proof of Purchase

The form and related material must be delivered to the Service Desk in Office Building 1.

The requesting party is responsible for unforeseen expenses, identified by IT staff, that are related to the software installation. These costs could include but are not limited to additional hardware, peripherals, or software components. If there are additional expenses, an IT staff will contact you and provide an estimate.

IT reserves the right to audit the security of any application residing in its facilities, through periodic security scans. If a scan shows medium or high-risk vulnerabilities, you will have five working days to rectify the situation as recommended or to show the vulnerability to be a false positive. If your application becomes compromised, IT will immediately remove it from the computers and notify you. Your application will not be allowed back on the computers until you have resolved the situation and IT has certified the resolution.

IT will notify the requesting party once the software has been installed. The requestor should test the software as early as possible and allow sufficient time for IT to resolve any issues discovered during the test. In the event that a requested software interferes with the functionality of another software, IT will notify both requesting parties and ask both parties to come to an agreement about which software should be installed. If the two parties cannot come to an agreement, IT will select the software that best fits existing infrastructure.

IT does not provide training or technical support for the software.

related documents
Lab Software Installation Request form
Faculty
Staff
Department
Back to top

IT Asset Management

All computers and printers are the property of Southern Connecticut State University and the State of Connecticut. As such, they must be used in accordance with the policies, laws, and audit procedures of the State and the University. Any computing equipment that is taken off campus can only be done so after completion of a Facilities Operations I-003 form with appropriate signatures. All University computers and printers that you are assigned must be returned to IT prior to your termination with the University. Small equipment (e.g. laptops) may be brought to the Help Desk in OB1 during support hours. For larger equipment, a request can be made to remove the equipment by contacting the Service Desk. A Return of Equipment form must be filled out for all equipment that you are returning. Signed forms must be completed at the time of equipment return.

Computers
Every full time faculty and staff member is provided a computer for the purpose of University business. Faculty have the choice of a Mac or Windows machine. Faculty will be given a laptop by default, but can request a desktop. (Please consult with your chair regarding any specific departmental policies). Staff will be provided a Windows desktop computer. Exceptions to this must be requested by the department head. While budgetary constraints may impact the length of the replacement cycle, the goal is to replace faculty and staff computers every 3 years. IT will support primary machines for the duration of their use. When IT replaces a primary computer, the computer that it is replacing must be returned to IT. Requests for additional computers is done through the Secondary Computer Requests service.
Printers
Information Technology will provide network printers for each department. The number of printers and the types of printers will depend on the size and needs of the department. Departments will be responsible for purchasing their own toner and ink cartridges. These cartridges will be available through the campus office supplies ordering system. Assistance with installation of toner or ink cartridges is available and may be requested by contacting the Service Desk. Printer repair service is available and may also be requested by contacting the Service Desk.
Smartphone and Mobile Devices
Smartphone or tablet devices are not provided by Information Technology. These devices can be purchased with Departmental or Grant funds as outlined below. SCSU purchased mobile devices are supported by Information Technology when it relates to the ActiveSync service or the Wireless network service. The Software and Hardware group will also work with the vendor in situations where physical repairs need to be made. This only applies to devices purchased with University funds.
Departmental and Grant purchases
Departments can purchase computer equipment from their own funds. In addition, groups or individuals who have been awarded grant funding can purchasing their own computer equipment. See the Related Documents area of this section for more information. With regards to printers, IT has developed a list of supported printers to expedite the purchasing process. Printers that are on this list will be automatically approved for purchase. If a department wishes to purchase a printer that is not on this list, the department must include a justification with purchase requisition. Please be aware that for non-IT supplied printers, costs for printer repairs (parts and external labor) beyond the warranty period must be paid for by the department. Therefore, IT encourages departments to purchase extended warranty when appropriate. In addition, printers not on the list may be approved with the stipulation that IT will make a best effort (i.e. not guaranteed) to provide support.
Faculty / Staff LifeCycle Replacements

IT assigned computers are replaced on a 3 year lifecycle replacement schedule.

Faculty and Staff computers are usually scheduled during the Fall semester and done departmentally. We survey Faculty prior to the Fall to get their choice of computer and platform. Administrative offices are scheduled during the Spring semester and pc desktops are provided. Optionally, department heads may approve a laptop or Mac computer in place of a PC desktop.

REQUIREMENTS
You must be present in person during the replacement, because we will need you to log in with your credentials.

Please make sure to back up all your data prior to our visit. The links below will help you if you are unfamiliar with how to backup your data.

MAC:How to Backup your Macintosh Computer.
PC: How to Backup your Windows Computer.

(If you need assistance with your back up, please contact the Service Desk prior to your scheduled appointment.)

Please be aware that your current computer will need to be turned in at the time of replacement

Related Documents
Equipment Quick Guide
Supported Printers
Return of equipment form
Facilities I-003
Faculty
Staff
Department
Back to top