Position: University Assistant
Department: Information Technology AVTV Department
Category: Part-time (max of 19hrs per week); 1-year appointment
Date Posted: June 1, 2026
Application Deadline: Until Filled
Department Description
The Audio Visual & Technology (AVTV) team within the Office of Information Technology at Southern Connecticut State University provides classroom technology support and serves as the primary call center for technology-related issues across campus.
Based in New Haven, the AVTV team supports students, faculty, and staff by responding to classroom technology needs, assisting with audio-visual systems, and ensuring instructional spaces are fully operational. The team also collaborates with other IT units to deliver reliable and efficient technology services.
Position Summary
The AVTV Technician is a part-time University Assistant position within the IT/AVTV department. This role supports classroom technology operations and serves as a first point of contact for classroom-related technical issues. The technician works closely with the AVTV Manager and IT support teams to respond to classroom calls, assist with technology-related projects, and ensure instructional spaces are fully functional. This position also plays a mentorship role by helping train and guide student workers.
Position Description
Qualification
- Responds to classroom support calls and provides timely technical assistance to faculty, staff, and students
- Troubleshoots and supports classroom technology, including computers, audio-visual equipment, and presentation systems
- Ensures proper setup, functionality, and maintenance of classroom technology
- Escalate complex technical issues to appropriate IT teams when necessary
- Assists the AVTV Manager with ongoing technology projects and classroom upgrades
- Supports installation, testing, and maintenance of AV and instructional technology systems
- Helps ensure projects are completed efficiently and meet department standards
- Assists in training student workers on AVTV procedures, tools, and customer service expectations
- Provides day-to-day guidance and mentorship to student staff
- Supports supervision of student workers during shifts and ensures tasks are completed effectively
- Deliver professional and effective customer service to students, faculty, and staff
- Communicates clearly regarding technical issues, resolutions, and follow-ups
- Maintains a positive and collaborative working environment
Application Instructions
Interested candidates should submit a cover letter, current resume and availability via email to
Abdel Moucir, moucira1@southernct.edu. Applications will be reviewed on a rolling basis until the position is filled.