Administrative Requests

TDM LMS Service Requests

When submitting TDM LMS service requests, please be aware that your requests will fall into one of the following two categories:

1. Urgent Requests: Submitted via Teams + Email

  • Facilitation Time: By the end of the calendar day (M-F).
  • Description: These are requests that require immediate attention and resolution within the same calendar day, Monday through Friday.

2. Standard Requests: Submitted via Email

  • Facilitation Time: Within 3-5 business days.
  • Description: These are requests that, while important, do not require immediate action and will be processed within a few days.

Examples of Requests:

  • Urgent: Resolving critical catalog issues preventing users from registering for an offering that is in process or accessing the LMS.
  • Standard: Adding a new offering to the spreadsheet for a future registration period (e.g., starting in two months), or creation of new instructor accounts.

To request administrative support:


Phone: 203-392-7276