TDM LMS Service Requests
When submitting TDM LMS service requests, please be aware that your requests will fall into one of the following two categories:
1. Urgent Requests: Submitted via Teams + Email
- Facilitation Time: By the end of the calendar day (M-F).
- Description: These are requests that require immediate attention and resolution within the same calendar day, Monday through Friday.
2. Standard Requests: Submitted via Email
- Facilitation Time: Within 3-5 business days.
- Description: These are requests that, while important, do not require immediate action and will be processed within a few days.
Examples of Requests:
- Urgent: Resolving critical catalog issues preventing users from registering for an offering that is in process or accessing the LMS.
- Standard: Adding a new offering to the spreadsheet for a future registration period (e.g., starting in two months), or creation of new instructor accounts.
To request administrative support:
Email: OWLL@southernct.edu
Phone: 203-392-7276